Last updated September 27, 2026
14-day money-back guaranteeIf a Thomsen product you paid for isn't right for you, email us within 14 days of purchase and we'll refund you in full - no questions asked, no forms.
Separately from the voluntary refund above, EU/EEA consumer law generally gives you a 14-day right to withdraw from an online purchase without giving a reason. That right doesn't apply once a trader has started supplying digital content that isn't on a physical disc or similar, if you gave your prior express consent to immediate delivery and acknowledged that you'd lose the right of withdrawal by doing so. Where that consent and acknowledgment weren't validly obtained from you before your purchase, your statutory right of withdrawal still applies in addition to the 14-day window above.
Email support@thomssen.dev with your license key or the email address you purchased with. That's it.
Past the 14-day window, refunds are handled case by case - for example, if the software has a defect we're unable to fix. Reach out and we'll take a look.